Frequently Asked Questions

1. Can I download the eBook?

Mintbook is aimed at community reading or in other words, reading with friends. This is possible only with online reading. However, some books are available for download as per the publisher`s choice.

2. How many users can read a single copy of a book?

The concurrent access to books is restricted to the number of copies purchased and carried in your Bookshelf or Library. For example, if there are 2 purchased copies of the same book in the library, then 2 users will have access to the book simultaneously.

3. What is coupon discount?

While making the payment, coupon codes can be applied to avail discounts on the total cost of your cart.

4. What are the steps to create a Library?

A library can be created by making the payment for the facility and then uploading your logo and some details about the proposed Library, or, by using a gift coupon, if the same has been gifted by someone.

5. Why am I facing problems while uploading my profile picture?

You need to upload your photo in the jpg format and the jpg file size must be smaller than 2 MB.

6. Why are mobile number and address required for payment?

Mobile number and address are required to process the bank transaction, and if the same has not been filled while registering, then they must be provided at the time of payment.

7. How can I view my order details?

Click on the user name on the right top corner and then click on order history to view the order details.

8. Who can buy books in a Library/Bookshelf?

The registered admin in charge of the Library/Bookshelf can purchase the books for Library/Bookshelf.

9. What are the various payment options?

Net banking, credit card and debit card are the payment options.

10. Why am I not able to open an eBook? It shows “no copies available”.

This indicates that all the available copies of the selected book are being used by other users of the Bookshelf or Library

11. How can I add/remove user from my Bookshelf/Library?

To add a user, the Admin of the Bookshelf/Library needs to login to Mintbook and click on Manage Bands → Invite more Bands → click ADD tab

12. How can I get a bill/invoice of the purchased book?

To get the bill/invoice, go to Order history and click on the Order number. Here you will find the option to get the bill/invoice of the purchased book.

13. Can I copy or print the content from the eBook?

No, copy and print options are unavailable.

14. How can I delete a note/drawing?

Select the particular note/drawing and click on delete option in toolbar.

15. Can I remove the strikeout/highlighter line from an eBook?

Yes, select the strikeout/highlighted words and click on delete option in the toolbar.

16. Can I read books in my tablet/smartphone?

Yes, the eBooks are available for reading on all digital mediums.

17. Can I print/save notes?

Notes can be saved online and will be available even when you access the same book again. Printing of Notes is not allowed.